Alexandra Stancu
Online marketer & beauty lover
I am an Customer Support and Online Marketing Specialist with 9 years background. My professional experience with hundreds of clients offered me the opportunity to learn more and more about human behavior, human needs and the correct way to communicate (online and offline), train, teach and solve problems and requirements. My work is to support communities and help entrepreneurs and companies to promote products and services in order to transform the world, step by step, into a better place to live.
Freelance activities
​2015- present
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Creating online graphics for social media events
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Marketing campaigns (websites relaunch, promoting workshops)
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Manage email marketing campaigns for blogs
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Writing basic articles related with alternative medicine and personal development
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Front of house/check in coordinator for various business events: GOOGLE trainings, IT conferences- How to Web
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Work and travel experiences in England and Denmark
Customer Support & Account Specialist
conectoo.ro- email marketing platform
​2010 - 2015
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Management of customer accounts, daily activity of clients, campaign reports, optimisation reports, campaign management
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Financial management-invoices/financial reports, deadline notices
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Content improvement & testing for online website+administrative platform
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Customer support via email / phone/website chat for all existing or potential customers
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Key account management
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Upselling + follow up for existing customers through email/phone
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Sales meetings and email negotiations
Brand Manager
Dr.Ogheria- bio&organic market stores & shop online
drogheria.ro
​2009 - 2010
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Manage the online store: Content-weekly renew the online store with relevant info about nutrition, health and natural treatments, about new products and providers
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Manage online orders
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Coordinate sales team&stores management (3 persons in 2 stores).
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Development and implementation of marketing plan
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Content and structure plan for Dr.Ogheria 2010 paper catalog
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Website improvement (launch a 2.0 website in collaboration with an external design team)
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Advertising Sales Executive
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Romania Libera Newspaper- romanialibera.ro
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TIME OUT Magazine
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SAPTE SERI Magazine- www.sapteseri.ro
​2007 - 2009
Promote and sale offline & online advertising banners in the
magazines/newspapers and online advertising banners in
newspapers/magazines websites for HoReCa, beauty and travel clients.
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Junior Sales Manager
Anna Media Invest- Toys sales and online shop
2006-2007
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Participation in trade fairs in Romania (with baby & kids products)
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Site administration: content/testing
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Online shop- manage online orders
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Selling&marketing activities in supermarkets
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Financial management
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Stock management
Faculty of Communication and Public Relations
SNSPA - Bucharest, Romania
​2008 - 2010
​Master in Communication and Public Relations-Communication Sciences
120 study credits (ECTS)
University of Economic Studies
ASE - Bucharest, Romania
​2005 - 2008
Bachelors of Economics, Major in Marketing
182 (+6) study credits (ECTS)
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CV
Education
Skills
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ONLINE/OFFLINE COMMUNICATION
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GRAPHIC DESIGN (USING CANVA.COM)
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WEBSITE BUILDING ( USING WIX.COM)
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EMAIL MARKETING
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CONTENT WRITING
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ONLINE RESEARCH
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SOCIAL MEDIA MARKETING
Languages
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ROMANIAN - NATIVE
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ENGLISH - MEDIUM
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SPANISH - BASIC
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FRENCH - BASIC
CUSTOMER CARE SPECIALIST
PR & ONLINE MARKETING SKILLS
ONLINE GRAPHIC DESIGN SKILLS
FOUNDER AT WWW.LABORATORULCUPLANTE.COM